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Cooper Keys Limited

IT Consultancy, Project, & Programme Management

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County Council - study 1
County Council - study 2
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Case study 2 - IT related change for a major County Council

Providing the service of a senior project manager

February 2004 to March 2006    


Part of a team that delivered the “Office Project” a major programme that rationalised all the office accommodation for the Council by provisioning new buildings and decommissioning others; and at the same time outsourced the facilities management of the main office accommodation.  The programme successfully delivered 4 new main buildings providing 1400 seats of accommodation and planned for delivery of a new County Hall and a new primary data centre; and at the same time decommissioned 26 other buildings, and relocated over 3,500 staff.


Responsible for the infrastructure stream of the programme covering: provision of new building infrastructure including structured cabling, communications and hub rooms, communications equipment, data & voice links, IP telephony, and servers.  Direct management of a small team with matrix management of other resources as required.


Produced and maintained project initiation documents, risk and issue logs, and project plans; these documents became the standard templates used for documentation used throughout the ICT stream of the programme.  Also developed and maintained a standard budget model and costing menu allowing budgets for new building projects to be developed quickly and assist the project accounting function.


As well as routine project management tasks such as planning, risk and issue management, budget control and reporting also jointly developed and presented a formal project launch and provided regular progress presentations to the ICT teams.  Ran workshops to develop the methodology required for moving large numbers of personnel in a sustained fashion over a long period.


Worked as part of a multi-disciplinary team including ICT, Capital Estates and Facilities Management and provided information and data for the refurbishment and fit out of buildings; this included environmental information for power and heat dissipation requirements of ICT equipment, as well as communication/server/hub room build specifications and requirements for structured cabling.  Developed and produced a document providing these as requirements standards for all new and refurbished buildings.


Delivered the new primary data centre element of the project; worked proactively with internal staff and external consultants and produced the design for a new data centre to house up to 435 servers.  This included layout drawings, detailed room specifications, and technical specifications covering the structure, delivery of utilities, power, cooling, and resilience.  Championed the work within the organisation and achieved its adoption.


Produced the plan for the move from the existing data centre to the new data centre; including the server hall, engineering facilities, desktop refresh facility, stock rooms, and a central printing facility, Also included training rooms and office accommodation.


The existing data centre housed a complex ATL, SAN and blade server arrangement as well more than 180 rack mounted servers.  Services provided include core infrastructure including file/print/logon (Novell and Windows), email (Lotus Notes) and two major business critical applications (for social care and education) as well as a large number of other tactical applications.